Panel Beater checklist: Here Are the Top 5 Questions to Ask

Being in an accident is a stressful experience, but choosing the right panel beater to repair your car shouldn’t add to that stress. At De Jonghs, we understand the importance of finding a panel beater you can trust, which is why we’re here to help you navigate the process. Whether it’s a minor ding or a major collision, asking the right questions can ensure that your car is in good hands and that the repair process goes smoothly.

Here are the top five questions you should ask your panel beater after being in an accident:

1. Are they certified and experienced?

First things first, you want to make sure that the panel beater you choose is qualified to work on your vehicle. Ask about their certifications and experience in the industry. A reputable panel beater should be fully certified and have a team of skilled technicians who are experienced in handling all types of repairs. Don’t be afraid to inquire about their credentials – it’s your right as a customer to know that your car is in capable hands.

2. What is their repair process?

Understanding the repair process is essential for peace of mind. Ask your panel beater to walk you through the steps they will take to fix your vehicle. This should include an assessment of the damage, a detailed plan for repairs, and an estimate of how long the process will take. A transparent repair process will help you stay informed and confident that your car is being taken care of properly.

3. Do they use genuine parts?

Using genuine parts is crucial for ensuring the quality and safety of your repairs. Ask your panel beater if they use genuine parts from the manufacturer or if they use aftermarket parts. While aftermarket parts may be cheaper, they may not always meet the same standards as genuine parts. It’s worth investing in the real deal to ensure that your car performs as it should and maintains its value over time.

4. What is their turnaround time?

It’s important to inquire about the turnaround time for your repairs. How long will it take for your car to be fixed and ready to go? While it’s important to be patient and allow the panel beater to do a thorough job, you also want to know when you can expect to have your vehicle back. A clear timeline will help you plan ahead and make any necessary arrangements in the meantime.

5. Do they offer a courtesy or a loan vehicle?

Being without a car while yours is being repaired can be a major inconvenience. Ask your panel beater if they offer a courtesy vehicle or a loan car to use in the meantime. This can make life much easier and allow you to carry on with your daily to-do’s while your car is in the shop.

At De Jonghs, we understand the importance of trust and reliability when it comes to repairing your car, which is why we go above and beyond to deliver exceptional service. With over five decades of experience in the panel-beating industry, our expertise speaks for itself. Our dedication to transparency means keeping you informed every step of the way, and our commitment to your satisfaction doesn’t end when you drive away – we follow up with you to ensure that you are completely happy with the service you received. At De Jonghs, we are always here to help, providing reliable, high-quality repairs that you can trust.